1. What is your return policy?

We want you to be satisfied with your purchase. If you are not completely happy with your order, you can return it within 30 days of receiving the product. Please visit our “Returns & Exchanges” page for detailed instructions.

2. How do I initiate a return?

To initiate a return, please contact our customer support team at returns@echomart.store. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process.

3. Are there any items that cannot be returned?

Certain items, such as personalized or used products, may not be eligible for returns. Please refer to our “Returns & Exchanges” page for a comprehensive list of items excluded from our return policy.

4. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will arrange for a replacement or refund and provide instructions on returning the damaged item.

5. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned items. The timing may vary based on your payment method.